- Be Engaged and Empowered
- Operational Excellence
- Resolve customer Issues
- Manage large amounts of incoming phone calls and chat sessions
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Other duties as assigned
- 3 shifts: morning: 10:00 - 19:00
- Evening: 19:00 - 02:00
- Night: 02:00 - 10:00
- Salary: 800 AZN + bonus
- Adress: Narimanov, Ahmad Rajabli street
- Bachelor's degree or College education
- +1 year of experience as a Customer Service specialist
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Knowledge of Microsoft OS & Office products
- Advanced knowledge of English
