Primary functions /responsibilities
Key Activities:
- Service Desk Landscape administration
- Import licenses
- Setting up HTTPS
- Set up attachments
- Configure the portal
- System performance tuning (JVM, DB)
- FOS Setup
- Configuring and Administering
Application Servers
- Perform app updates
- Restore applications in case of failures or failures
- Elimination of problems in the system, interaction with the vendor
- Development and support of operational documentation
- Set up basic integrations (E-mail,MS AD,Configure SAML
- Set up automations and notifications
- Setting up integrations
- SDP MSP and BMC Mail Integration
- SDP MSP and SDP LME Mail Integration
- Other integrations with external systems
- Setting up reporting
- Set up a separate database for reporting
and replicating data from a PROD DB
- Configure Power BI
- Development of SQL queries for
reporting
- Updating TST and DEV environments
- Back up SDP PRD
- Restore from backup to TST
- SAML reconfiguration, e-mail, Attach, name
Required competencies:
- Higher education degree in Computer Science or
related subjects (BS, MS is desirable)
- Experience participating in IT projects
- Windows Server - administrator-level
- SQL Server is at the administrator level
- Mail services - understanding the operation of the main mail protocols SMTP/POP3/IMAP
- Experience with Exchange
- Knowledge of TCP/IP, UDP, SNMP, HTTP, LDAP protocols
- HTML/CSS – Basic Knowledge
- Basic knowledge of Python and/or PowerShell – scripting
- Java Script – Basic Knowledge, Scripting
- SDP Rest API
- Knowledge and understanding of the basics of ITIL
- System development, performance monitoring, vulnerability remediation
- Skills in writing SQL queries
- Proficiency in English at a level not lower than B2 Additional requirements:
- At least 3 years of experience in administering Service Desk systems (BMC Remedy, Servicedesk
PLus/MSP, etc.)
- Power BI experience as an advantage
- Certifications - ITIL, CompTIA A+ as an advantage
- Experience in integrating Service Desk with external systems (LDAP, MAIL, including using the REST
API)
- Experience with VMware and Hyper-V virtualization systems
