About the Role
We’re looking for a highly organized, clear-thinking Dispatcher / Scheduling Coordinator to help manage our daily operations. You will be the connection point between customers, subcontractors, and our internal team — ensuring jobs are scheduled smoothly, communication is clear, and clients receive an exceptional experience.
About Us
We are a fast-growing home-services company expanding into multiple states. We generate high-quality leads, manage the customer relationship from start to finish, and dispatch skilled subcontractors to complete the work. Our goal is to build a highly efficient, multi-market service brand powered by strong systems and great people. We don’t just want to grow — we want to grow the right way.
What Success Looks Like
90%+ of calls answered within 3 rings
High booking rate of incoming leads
Clean, organized schedule with minimal downtime
Jobs dispatched accurately and on-time
Strong communication with customers and subcontractors
Consistent positive reviews and customer satisfaction
You’re a Great Fit If You:
Thrive in a fast-moving environment
Are highly organized and detail-oriented
Have strong verbal and written communication skills
Can stay calm under pressure
Enjoy solving problems and creating order out of chaos
Take ownership of your work
Want to grow with a company long-term
Who This Role Is NOT For:
People who get overwhelmed easily
People who dislike talking to customers
People who prefer slow, repetitive work
People who don’t want to be held accountable
Bonuses:
Experience in home services, trades, or contracting
Experience working with subcontractor networks
Multi-tasking in high-call environments.
1–2 years of experience in dispatching, call center, scheduling, or customer service (preferred, not required)
Strong computer skills (CRM experience a plus)
Comfortable communicating with subcontractors and customers
Reliable internet connection and quiet work environment
Ability to work during U.S. business hours.
Answer inbound calls and respond to customer inquiries
Schedule and dispatch subcontractors to job sites
Coordinate time windows, job details, and customer expectations
Maintain accurate job notes in our CRM
Resolve scheduling conflicts or last-minute changes with professionalism
Follow up with customers post-service to ensure satisfaction
Track job progress and communicate updates to the team
Maintain daily and weekly scheduling efficiency targets.
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